Keeping You In Touch
Join the revolution of connectivity with a single touch in life and device.
Experience the reliabilty of your loved ones.
Feel the magic in the air.
Choose your Home Package
BASIC
Kshs. 2,500
14 Mbps
- Unlimited Web-Surfing
- Unlimited Social Media
- 2K Streaming; Netflix, Youtube etc
ADVANCE
Kshs. 3,800
25 Mbps
- Unlimited Web-Surfing
- Unlimited Social Media
- 4K Streaming; Netflix, Youtube etc
PREMIUM
Kshs. 4,500
40 Mbps
- Unlimited Web-Surfing
- Unlimited Social Media
- 6K Streaming; Netflix, Youtube etc
PRO
Kshs. 5,800
60 Mbps
- Unlimited Web-Surfing
- Unlimited Social Media
- 8K Streaming; Netflix, Youtube etc
Please note: Service available in selected areas within Mombasa only. Installation cost is Kshs. 3,000.
Frequently Asked Questions (FAQs)
1. What services does Fibrelink Limited offer?
We provide ISP connectivity, VPN and VPS services, web and email hosting, network engineering, firewall solutions, server management, disaster backup and recovery, CCTV installation, and IT consultancy services.
2. Who can use Fibrelink services?
Our services are available to small and medium businesses as well as individual clients, subject to service availability and technical feasibility.
3. Is Fibrelink Limited a licensed ISP?
Yes. Fibrelink Limited operates as an ISP with an officially registered Autonomous System Number (ASN), ensuring reliable routing, network control, and high service quality. Fibrelink Limited is also registered as a Licensed Provider with the Communications Authority of Kenya.
4. Do you provide 24/7 technical support?
Yes. Our support helpline operates 24/7 to assist with service issues, technical support, and urgent fault resolution.
5. Are Fibrelink services secure?
Yes. We implement industry-standard security measures including firewalls, encrypted VPN protocols (OpenVPN & L2TP), and proactive monitoring to protect client data and infrastructure
6. Do you offer backup and disaster recovery solutions?
Yes. Backup and disaster recovery services are available upon request and are included in selected hosting and server management packages.
7. How is pricing structured?
Pricing depends on the selected service, package, location, and technical requirements. Installation or setup fees may apply where applicable. Quotations are provided upon request.
8. How are billing and invoices handled?
Invoices are issued based on the agreed billing cycle (monthly, quarterly, or annually). Payments must be made on or before the due date to avoid service interruption.
9. How do I pay for Fibrelink services using M-PESA PayBill?
To make payment via M-PESA PayBill:
Go to M-PESA
- Select Lipa na M-PESA
- Choose PayBill
- Enter the PayBill Number: 925547
- Enter the Account Number: [Client Name]
- Enter the Amount
- Enter your M-PESA PIN and confirm
10. Can I pay via bank transfer?
Yes. Bank transfer payments are accepted. Please use the details below:
Bank Name: Bank of India
Account Name: Fibrelink Limited
Account Number: 2202236500
Branch: Mombasa
Reference: [Client Name or Invoice number]
Kindly share the payment confirmation with our support team after making the transfer.
11. What is your Refund & Cancellation Policy?
- Service Cancellation: Clients may request to cancel services at any time by contacting our support team.
- Refunds: Refunds are only applicable for prepaid services that have not yet been activated or used, unless otherwise agreed in writing. Installation, setup, or activation fees are non-refundable.
- Partial Use: For services already partially used (e.g., active subscription period), no prorated refunds are issued.
- Notification: All cancellation requests must be communicated in writing via email or WhatsApp. Our team will confirm the cancellation and provide guidance on any refundable amounts.
We encourage clients to review service packages carefully before subscribing to avoid unnecessary charges.
